Refund policy
Return and Refund Policy
Returns Due to the perishable nature of our freshly baked goods, we are unable to accept returns. For health and safety reasons, all sales are final once the product has been picked up, delivered, or shipped.
Refunds and Replacements We are committed to delivering the highest quality treats. If you experience an issue with your order, you may be eligible for a refund or replacement under the following circumstances:
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The items received were incorrect.
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The items were severely damaged during transit.
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The items failed to meet our quality and safety standards.
How to Report an Issue If there is a problem with your order, please contact us within 2 hours of your delivery time.
To help us resolve the issue quickly, please include:
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Your full name and order number.
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A brief description of the issue.
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Clear photographs of the product and the packaging it arrived in.
Please send this information to aquayshenac@yahoo.com.
Resolution Process Once we receive your inquiry and photographs, we will review the issue and notify you of the approval or rejection of your refund or replacement. If a refund is approved, it will be automatically applied to your original method of payment within 7 to 10 business days.
Order Cancellations We prepare our items fresh to order. If you need to cancel your order, please do so at least 2 hours before your scheduled pickup time to receive a full refund. Cancellations made past this window cannot be refunded, as the ingredients and preparation will have already been allocated to your order.