Shipping policy

Shipping and Delivery Policy

Order Processing Time All of our cookies and cakes are baked fresh to order to ensure the highest quality. Please allow up to 24 hours for your order to be processed, baked, and packed before it is shipped or ready for local pickup or delivery.

Shipping Schedule To ensure our baked goods arrive as fresh as possible, our standard shipping days are Wednesdays through Fridays. Orders placed outside of this window will be carefully processed and shipped during our next active shipping cycle.

Local Pickup and Delivery For customers utilizing our local pickup or delivery options, please ensure you are available during your scheduled timeframe. Cancellations or rescheduling requests must be made at least 2 hours prior to your scheduled time, as outlined in our Return and Refund Policy.

Shipping Rates Shipping charges for your order will be calculated and displayed at checkout based on the delivery destination and the total weight of your items.

Address Accuracy Please double-check your shipping address before completing your checkout. Because our cookies and cakes are perishable, KUKIS (operating under AQUAYSHENA'S RUSTIC EVOLVING LLC) is not responsible for delayed, lost, or spoiled packages resulting from an incorrect or incomplete address provided by the customer.

Weather and Carrier Delays We take great care in packaging your treats securely so they arrive in perfect condition. However, once a package leaves our kitchen, we cannot control transit delays caused by severe weather, high package volumes, or carrier operational issues.

Damaged Orders If your package arrives severely damaged during transit, please refer to our Return and Refund Policy. You must contact us at aquayshenac@yahoo.com within 2 hours of your delivery time and provide clear photographs of both the damaged product and the packaging it arrived in.